Delivery and Shipping Policy

We employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely. Below is our shipping policy. We invite you to readers to better understand.

  • Order Successful 

After you have successfully placed your order you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Note: Please confirm your shipping address before paying for it, making sure to enter the right shipping address is vitally important when placing an order, as well as the contact phone number and email address. Our company can not be responsible for reshipment if you provided us with an incorrect shipping address.

  • Processing 

Processing time Usually, we need 3-5 business days to prepare the items and there may be some delays during the shopping season.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. Kindly note a small number of orders may still need between 10-15 business days depending on stock availability. When this happens, we will send an email to notify you, we hope for your understanding in this matter.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit an email to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

  • Shipping 

Free standard shipping for all orders min $999
Standard Shipping: $19.95

We ship via DHL/FedEx, UPS or USPS.

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 7-9 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

  • Delivered 

Total delivery time = Processing time + Shipping time

According to the feedback, most packages can deliver fast and safely.

  • Back Order Policy

We try our best to keep in stock every model and enough colors for our loyal customers. If it happens that a “replica” product is out of stock, we will place it on back-order and e-mail you for back-order approval immediately. We will email you asking if you like to wait for the bag to be finished at our manufacturer which takes 15- 20 days, exchange, another color, a different model, or a REFUND. Thank you for your understanding.

  • Contact Us 

If any issues during the shipping time or after receiving the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.

Email: support@serazan.com

Phone Number/ Skype: +1 619 928 5402

Whatsapp: +1 (850) 317 0358

All delivery times and dates are provided as approximate estimates only and are given from the time of dispatch, and NOT from the order date. Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services.

It is your responsibility to ensure the correct contact details that will be sent over to the courier company. If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility